FAQ

Is shipping/packaging discreet?

Yes our shipping and packaging is always discreet.

Even the shipping label won't say Tmart anywhere. It will be just an address or it will say PMB 587.

How will my order appear on a card/bank statements?

000TM or SP 000TM will appear on statements. It will not say Tmart.

How much is shipping?

Shipping is calculated by USPS for most orders.

The price is based on weight of order and your location.

If you feel the shipping fee is too high let us know and we can see if we can bring down the costs using a different method.

How quickly do you process and ship your orders?

Depends on what you order.

In stock binders ship the same day or next business day.

Preorder/Backorder binders can be hard to estimate.

We want to make the best binders we can and respond quick to customer feedback on what needs to be changed. We are always open to suggestions on how to improve the binders and often have a lot of back and forth with changes suggested and producing and sending samples to our product testers. We want to be sure the final product we end up making a ton of is the best we can do. This makes the process take longer. Sending samples around and waiting for feedback. Then the production of a ton of them. But we believe it will be worth the wait. We will give you a refund if you don’t like your binder.

General merch should be processed in 1-3 business days and shipping will likely take no more more than 5 business days.

Realistic prosthetics are made custom for each order and may have longer processing times that reflect that.

How can I track my order?

You should get an email when your order is shipped. You can also use the chat to check, you will need your order number. If you have an account you should see your order status when you log in. You can also send us an email buytmart@gmail.com or message us via the store chat at any time. If you can include your order number in the email or message that will help us find your order.

Please note it may take the tracking number 24-48 hours to update.

Do International orders have to pay custom fees or duties?

You might. That depends on where you are and what the policies are in your country. We have no control over these fees and they vary based on location. We are a US based company and do not add these fees or pay them. Customers are responsible for any fees their country charges.

What if I have a question that isn't answered here?

Contact us. Either email us at buytmart@gmail.com or click the chat button.