FAQ
Is shipping/packaging discreet?
Yes our shipping and packaging is always discreet.
Even the shipping label won't say Tmart anywhere. It will be just an address or it will say PMB 587.
How will my order appear on a card/bank statements?
000TM or SP 000TM will appear on statements. It will not say Tmart.
How much is shipping?
Shipping is calculated by USPS for most orders.
The price is based on weight of order and your location.
If you feel the shipping fee is too high let us know and we can see if we can bring down the costs using a different method.
How quickly do you process and ship your orders?
Depends on what you order.
In stock binders ship the same day or next business day.
Preorder/Backorder binders can be hard to estimate.
We want to make the best binders we can and respond quick to customer feedback on what needs to be changed. We are always open to suggestions on how to improve the binders and often have a lot of back and forth with changes suggested and producing and sending samples to our product testers. We want to be sure the final product we end up making a ton of is the best we can do. This makes the process take longer. Sending samples around and waiting for feedback. Then the production of a ton of them. But we believe it will be worth the wait. We will give you a refund if you don’t like your binder.
General merch should be processed in 1-3 business days and shipping will likely take no more more than 5 business days.
Realistic prosthetics are made custom for each order and may have longer processing times that reflect that.
How can I track my order?
You should get an email when your order is shipped.
If you have an account you should see your order status when you log in.
You can also send us an email at buytmart@gmail.com
Include your order number in the email so we can find your order.
Please note it may take the tracking number 24-48 hours to update.
Do International orders have to pay custom fees or duties?
You might. That depends on where you are and what the policies are in your country. We have no control over these fees and they vary based on location. We are a US based company and do not add these fees or pay them. Customers are responsible for any fees their country charges.
What if I have a question that isn't answered here?
Email us at buytmart@gmail.com
Can binders be returned or exchanged?
Binders that are unworn and in like new condition can be returned. No rips or stains. Please only try on the binder with a clean body before applying deodorant and/or antiperspirant.
How do I return a binder?
Please fill out this return form
How do I contact?
Email us at buytmart@gmail.com
Can merch orders be returned/refunded?
We can only issue refunds for orders that have defects, such as misprints, receiving the wrong color or size, or holes in the garment.
However, we can not provide refunds for mistakes made outside of our control. This includes you ordering the wrong size, style, quantity, or color.
Returns are not accepted as we print the exact number of garments based on the orders received, and we can not have any extra items.
We recommend reviewing your order carefully before completing the checkout process to avoid any issues. We will also send you an email with details about your order immediately after it is placed. If there are any discrepancies in your order at that point, please contact us right away so we can try to make the necessary changes. While we will try to accommodate changes it may not be possible. We do our best to fulfill orders as fast as possible and can not edit or cancel after fulfillment has started.
Can merch orders be edited/canceled?
Generally no they can not be edited or canceled.
If you need to make an edit or cancelation please contact ASAP. Email us at buytmart@gmail.com and include your order number.
While we will try to accommodate changes it may not be possible. We do our best to fulfill orders as fast as possible and can not edit or cancel after fulfillment has started.
We recommend reviewing your order carefully before completing the checkout process to avoid any issues. We will also send you an email with details about your order immediately after it is placed. If there are any discrepancies in your order at that point, please contact us right away so we can try to make the necessary changes.